Returns & Exchanges
At ArtMX, we want you to be completely satisfied with your fashion statement, which is why we offer a seamless 30-day return policy for all unworn apparel. If your purchase doesn't fit your style or size, we are committed to making the exchange process as effortless as possible.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging with all ArtMX tags attached to ensure the garments remain in pristine condition during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing